Identity Theft

When someone uses personal information such as your name, Social Insurance number (SIN), credit card number or other identifying information without your knowledge or permission, it is identity theft and it is a crime. This tipsheet provides information on: how businesses and community groups can raise awarenes of identity theft, how to protect your identity when you are away from home, and how to report ID theft.

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Renting a Mobile Home Site

In Alberta, the Mobile Home Sites Tenancies Act (MHSTA) applies to people who own a mobile home and rent the mobile home site from a landlord. This law sets out the rights and responsibilities that apply to these tenancies, This publication provides general information about the MHSTA and the two supporting regulations.

Mortgage Fraud

This tipsheet provindes information to help Albertans protect themselves from being an unwilling participant in mortgage fraud. If you are going to invest in real estate, make sure you are using a licensed mortgage broker is is registered under the Real Estate Act in Alberta.

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Unfair Practices - The <em>Consumer Protection Act</em>

The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction. See also: Canadian Legal FAQs on Alberta consumer protections at https://www.law-faqs.org/alberta-faqs/consumer-law/

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Selling Time Share Contracts
The Time Share Contracts Regulation under the Consumer Protection Act has been expanded to include the sale of points-based time share contracts. This tipsheet provides information if you offer, solicit, negotiate or conclude a traditional time share or points-based time share contract in Alberta.

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Dealing with Door-to-Door Sales

In Alberta, most companies that sell products door-to-door must be licensed under the Consumer Protection Act and the Direct Selling Business Licensing Regulation. Door-to-door sales people sell everything from encyclopedias and magazines to home improvements. If a contract is signed in person,negotiated or concluded away from the seller’s usual place of business, it is considered a direct sale. Note: Effective January 1, 2017, the Government of Alberta banned door-to-door sales of furnaces and related products and services including water heaters, air conditioners, windows, energy contracts and energy audits. See: https://www.servicealberta.ca/pdf/tipsheets/Door_to_Door_Energy_related_Sales.pdf for more information.

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Buying Time Shares

The Time Share and Points-Based Contracts and Business Regulation under the Consumer Protection Act (CPA) sets out the rules for businesses selling time share.

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Auctions - Buying and Selling

If you buy or sell goods through a public auction in Alberta, it is important to know that the business holding the auction must be licensed by the province and post security. The Fair Trading Act, the Public Auctions Regulation and Section 57 of the Sale of Goods Act regulate public auction businesses in Alberta. This tipsheet outlines the rules and regulations that must be followed by Alberta businesses that sell goods by public auction.

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Filing a Consumer Complaint with Service Alberta
The Consumer Investigations Unit (CIU) of Service Alberta is responsible for Alberta’s consumer protection and tenancy laws. This infosheet explains how to file a consumer complaint with Service Alberta and when an investigation maybe opened, as well as other options available to consumers.

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Challenging Your Lawyer's Bill - What Can You Do?

If you have a legal bill that seems too high for the work that was done on your behalf, did you know that you have an option to possibly get it reduced? This process is unique to the legal profession and is set out in the Alberta Rules of Court. The review process applies not only to a legal bill and disbursements but also applies to retainer agreements. Find out more information in this publication provided by the Alberta Civil Liberties Research Centre.

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